the New Standards

Models of business conversations, methodology for definining the customer needs, techniques for effective offer presentation, price defense, arousing interest in new products, arousing sympathy, building trust

Principles of professional customer service, principles of proper communication, handling difficult situations and difficult customer behaviors, telephone etiquette and e-mail communication.

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Models of business conversations, methodology for definining the customer needs, techniques for effective offer presentation, methodology of comparing yourself with the competition, price defense, RCA technique for handling objections, building long-term positive relationships with business clients

Tactics and strategies for developing cooperation, principles and methods of effective communication, correctly responding to objections and demands, creating and setting development plans, and supervising their implementation

4 Levels of Persuasion, reaching a "point of agreement", automatic reactions of the human mind, building statements leading to agreement

Types of purchasing needs, 5P technique for identifying and creating customer needs, methodology of persuasion

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Principles of conducting business negotiations, building a negotiating position, tactics and strategies, effective communication, proper response to merchant plays, 3 levels of preparation for negotiations, proper use and service of concessions

Etiquette of conducting business negotiations at the managerial level, principles of conducting business negotiations, building negotiating position, tactics and strategies, principles and methods of effective communication, responses to buyer games, 3 levels of preparation for negotiations, planning concessions in time

Merchant tactics, building a negotiating position, rules for conducting business negotiations, responding correctly to trade plays, correctly using and handling concessions

Principles of conducting business negotiations, building a negotiating position, tactics and strategies, effective communication, response to buyer games, 3 levels of preparation for negotiations, proper use and service of concessions, logic for lawyers, correct formulation of the provisions, traps of the Civil Code

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The function of Sales Manager - the role and importance for the increase in sales value, performing the leadership function, proper managerial communication, areas of managerial management

Influencing sales manager's increase in sales value, management by goals, manager's communication and employee attitude, project management, time, customer relations, sales process performance and effectiveness, leadership function in practice, principles and techniques of proper managerial communication, managerial coaching tools, quality management, implementation of sales standards

Methodology of coaching style communication, use of association, dissociation and change of perspective, 3Why method, next door approach, GROW model, SMART, Eisenhower's matrix, logical levels of Robert Dilts, 5P Technique

Time management areas, time thieves, Eisenhower's' matrix, use of goals in effective own time management, effective planning and implementation of activities

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Moderating discussions with a group of people, controlling the direction of conversation, attitude, body language, voice work, arousing interest, keeping the attention of listeners, persuasion, using the automatisms of the human mind, proper building and using multimedia presentations

Attitude, body language, voice work, arousing interest, keeping listeners' attention, persuasion, using the automatisms of the human mind, building and using multimedia presentations correctly

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